Claim Reporting

You may contact your insurance company directly by using the information listed below or call your Lawley Service claim representatives listed at the end of this page.

If you have a property claim you can take reasonable steps to protect your property from further damage, including temporary repairs, boarding up, tree removal, roof repair. You can make these repairs yourself or hire a contractor or restoration specialist.

If you have an auto claim, you should obtain the following information: name, address, phone number, insurance company, policy number, and license plate number of the other driver. You are entitled to one tow under your policy, so please remember to have your vehicle towed to the repair facility that you intend to hire to repair the damage.

A-Central

Phone: 800-607-7686
Fax:       607-965-2252

AIG: (Commercial only)

Teleclaim 877-399-6442

Allegany

Phone:  800-333-1679
Fax:        585-968-6016

Andover

Phone:  800-225-0770
Fax:        800-323-5112

Atlantic Mutual/ACE Risk Management:

1st Rep. 800-945-7461
Fax 800-678-9847

Atlantic Mutual (Melville Office)
48 S. Service Road
Melville, New York 11747
Phone 800-888-5103
Fax 631-391-5949 or 631-391-3160

Teleclaim - Workers Compensation: 973-408-6040

Central Insurance

Phone: 888-263-2924
Fax:       800-736-7026

CGU (One Beacon/Adirondeck):

Teleclaim: 866-992-4368

CNA Commercial Lines:

P.O. Box 4855, Syracuse N. Y. 13221 800-262-6344
Teleclaim 877-262-2727

Other than First Reports/status: 800-262-6344

Commercial Lines Fax ( All Lines) 800-742-7209

Workers Compensation Fax: 888-792-8389

Melville Office: P.O. Box 609
Melville, New York 11747-0492
Phone: 800-732-9109

CNA HealthPro (Long Term Care) Claim Reporting Requirements

Customer Service 800-863-0341 ext. 2605
Long Term Care Professional Liability, GL,
Property & Auto Fax 800-446-8632
Long Term Care Workers' Compensation Fax 800-953-7389 or 877-262-2727

CNA/Encompass (Personal Lines)

P.O. Box 5000, Glens Falls, N.Y. 12801

First Reports Teleclaim 800-588-7400
First Reports Fax 877-329-5677
Other Than First Reports Tel. 800-262-1145
Other Than First Reports Fax 800-426-3692

Auto Glass Claims Choose Appropriate Option

Colony Insurance

Phone: 800-577-6614
Fax:       804-560-4825 or 804-560-4834

Crum & Forester

First Report Teleclaim: 800-690-5520
First Report Fax:             877-622-6188

Crum will send information, within 24 hrs. on the adjuster, adjuster's phone number, fax number and claim number.

Chubb (Commercial & Personal)

First Report Teleclaim 800-252-4670
First Report Fax 800-300-2538
Virginia Claim Office 800-252-4670

Most claims are handled in the Virginia Claim Office. If the claim is referred to another office, they will send notification regarding the office and adjuster.

Dryden

Phone:    800-556-5802
Fax:          607-844-3526

Erie & Niagara

Phone:    716-632-5433
Fax:          716-632-9621

Fireman's Fund (Commercial)

Teleclaim 888-347-3428 (all lines of business)
First Report Fax 800-511-3720

Fireman's Fund (Personal)

Teleclaim 888-347-3428
First Report Fax 800-448-9733
Farmington CT. Office 800-446-1677

Foremost

Phone:    800-527-3907
Fax:          877-452-3957

GMAC

Phone:    800-468-3466
Fax:          336-726-2300

Hanover Insurance

Phone: 800-628-0250
Fax:       800-399-4734

Harleysville

355 Maple Ave., Harleysville, Pa. 19438-2297
Teleclaim: 800-892-8877
Fax:             800-441-4118

Hartford (Commercial)

Teleclaim 800-327-3636 (All Lines)
First Report Fax 800-347-8197 (Auto/GL/Prop)

Syracuse W/C Lost Time Fax 315-479-7381
Office Phone 800-962-8867

Syracuse W/C Med Only Fax 315-385-5121
Office Phone 888-353-2304

Hartford (Personal)

Teleclaim: 800-243-5860
Fax:             877-536-4765

Kemper (Commercial)

All Lines/All States Teleclaim 800-753-6737
Auto & GL (New York Only) Fax: 877-329-5367
Fishkill, New York Office 888-234-0340
Property (New York Only) Fax 800-250-4330
Worker's Comp ( New York State Only) Phone: 888-234-0329
Haappauge, New York Office Fax: 631-234-3080

Kemper (Personal)

Teleclaim 800-357-8999
First Report Fax 315-449-8939

Lovullo

Phone:    800-876-3065
Fax:          716-856-8057

Merchants (Personal & Commercial)

Teleclaim 800-952-5246
First Report Fax 800-235-6304
E-mail: centralclaims@merchantsgroup.com

MetLife (Personal Only)

Phone: 800-854-6011
Fax:      866-743-1546

Middle Oak

Phone: 800-225-2533
Fax:       978-744-5677

National Grange (Main Street America)

Phone:    877-425-2467
Fax:          877-282-3844
E-mail:    FNOL@msagroup.com

New York Central (Personal Only)

1899 Central Plaza East, Edmeston, New York 13335
Phone 866-222-2242
Fax 607-965-2136

Peerless

Phone: 800-443-4000
Fax:       877-321-9885
E-mail: peerlessnewloss@peerless-ins.com

Philadelphia Insurance

Phone: 800-765-9749
Fax:       800-685-9238
E-mail: onlineclaims@phlyins.com

Preferred Mutual

Phone:    800-333-7642
Fax:          607-847-6616
E-mail:    claims@preferredmutual.com

Progressive

Phone: 800-274-4499

SAFECO

Teleclaim 800-332-3226
First Report Fax 678-417-3333

Selective

Phone:    866-455-9969
Fax:          804-422-6135

Sterling

Phone:    800-462-4661
Fax:          518-234-8570   

Tower Group

Phone: 888-856-5522
Fax:       212-655-1036
E-mail: claims@twrgrp.com

Travelers (Commercial)

Teleclaim all lines/all states: 800-832-7839
Buffalo Phone: 800-238-6225
First Report Fax: 877-784-5329

Travelers (Personal)

Teleclaim 800-252-4633

Trident

Phone:    877-474-8808
Fax:          877-312-8842

Utica

Phone:    800-274-1914
Fax:          315-235-6767
E-mail:    claimsnewreport@uticanational.com

Zurich/Maryland Claim Center (Handling New York Commercial Claims)

P. O. Box 4030
Rocky Hill, CT. 06067 
Teleclaim First Reports: 800-987-3373
Fax 800-887-1335
First Report Fax 719-262-2167 or 719-262-2165
E-mail: usz-carecenter@zurichna.com

Zurich/Maryland Claim Center (Handling Personal Lines)

P.O. Box 5026
Hartford CT. 06102
Phone 888-243-8789
First Report Fax 888-503-2236

Lawley Claim Personnel

Lawley Agency (Buffalo Office)

Lawley-Andolina-Verdi

Lawley-Genesee

Kathy Quider (Commercial Insurance)
Phone: (716) 849-8668
Fax: (716) 849-8291

Marissa Ditzel (Personal Insurance)
Phone: (585) 344-9508
Fax: (585) 344-0180

Lawley-Richwood

Tammy Stoj
Phone: (914) 345-7043
Fax: (914) 345-7050

Lawley-Sachs-Cantrell

Kathy Quider
Phone: (800) 860-5741 ext. 668
Fax: (716) 849-8291

Lawley-Tradition

Cassandra Superdock
Phone: (716) 673-6240
Fax: (716) 672-3497

Lawley-Vivacqua-Scheff

Kathy Quider (Commercial Insurance - Vivacqua)
Phone: (800) 860-5741 ext. 668
Fax: (716) 849-8291

Cindy Zimmer (Personal Insurance and Scheff Commercial)
Phone: (716) 636-5808
Fax: (716) 849-8291

After hours or on weekends, in the event of an emergency, please call (716) 849-8618.