Christopher Duff Personal Insurance Account Manager

About:

As a personal insurance account manager, Christopher specializes in
auto insurance, homeowners insurance, and customer service.

Experience:

With 15+ years of experience, Christopher provides superior customer service and ensures effective working relationships with current and prospective clients. He creates endorsements
and insurance documents, reviews coverage, and works within designated timelines to determine favorable resolutions between carriers and clients.

Prior to Lawley, Christopher held several roles at a national insurance agency including
auto service agent, property sales supervisor, customer experience analyst,
human-centered change analyst, and product operations manager.
He also led teams focused on performance monitoring and workforce management.

Accreditations:

Christopher holds a NYS Property & Casualty Insurance License, has a Mastering Customer Experience Certificate from Forrester, and is a yellow belt in Lean Six Sigma.

Education:

Christopher earned a bachelor’s degree from the State University of New York at Buffalo.