Matt Wright Technology Platform Analyst

About:

Matt has worked in customer/client service, quality assurance, education, and employee benefits technology. As a Technology Platform Analyst, Matthew supports a book of business managed by an Account Executive, and acts as a liaison between the client and carrier for billing, claim issues and membership questions. Matthew also assists with preparation of detailed benefit comparisons and coordinates client presentations.

Experience:

Matt spent nine years at UnitedHealthcare as a Customer Care Professional and Quality Assurance Specialist, assisting members with questions on their health coverage and ensuring the quality of those interactions aligned with the high standards set by UHC. Matt became an elementary teacher after UHC, spending time substitute teaching in multiple districts before landing a two-year, long-term teaching position in the Rush-Henrietta Central School District. After teaching, Matt worked at Liazon/Willis Towers Watson for 6.5 years, serving as a Configuration Assistant, a Client Service Assistant, and most recently, as a Business Analyst, working on a variety of projects to support the Operations’ teams.

Education:

Bachelors, Business Administration, SUNY Brockport

Masters, Education, Medaille College