Don’t wait until it’s too late—Heed the lessons from the below stories that came directly from our team of claim representatives and account executives, ensure that you have the right insurance coverage, and CONTACT US for a no-obligation policy review!
RESCUED FROM CANCELLATION
A personal insurance client’s auto policy was written with a contingency requiring a medical report. The doctor’s office had a fax machine issue and didn’t realize that the form never made it to the carrier; as a result, the policy was cancelled. We discovered the issue upon receipt of the cancellation, and worked with the doctor’s office to get a new form submitted; this took several days. However, in today’s hard market, the carrier was initially unwilling to backdate reinstatement to the cancellation date, and the client would have had a gap in coverage, subject to NYS DMV fines and a possible registration suspension. Because of Lawley’s diligent advocacy on the client’s behalf, the carrier finally agreed to reinstate coverage with NO LAPSE.
$150K SAVED BY CYBER INSURANCE
I encouraged a client to buy cyber/privacy coverage for several years. Year after year he wanted to cancel it but I gave him real life scenarios on why it was important for his business. Last year, his company’s email was hacked and the hackers wound up successfully impersonated him and wired over $150,000 out of the corporate bank account. While the hackers were never caught, he was able to recoup a good portion of his funds from the cyber policy we had in place. One of the first things he said to me after he got the check was “Next time I don’t want to hear your recommendation, remind me of this. Thank you for pushing me to buy cyber.”
SIGH OF RELIEF
I discussed service line coverage with a client and he agreed to add the coverage, with a $20K limit. Fast forward three years and the client called and started the conversation with “Please tell me I accepted the coverage you told me I needed for my underground service lines.” Thankfully I was able to say, you did accept that coverage. A claim was submitted and final pay out was $14,875 for a new water line that had broken.
SHOW ME THE SAVINGS
When reviewing the situation for a client who was eligible for Medicare, I determined that she was very close the Medicare Saving Program (MSP) eligibility and that adjusting to another type of insurance would make her eligible. By conducting various steps, we were able to ensure her Social Security benefit will be higher moving forward, a premium would drop by $30 a month and her prescription drugs, which were hundreds of dollars a month, will be no more than $11.20 for a three-month supply each. In addition, she now can access healthcare anywhere in the country with her Medicare & Medigap Supplemental plan AT NO cost share for her. These changes ended up saving a client with a fixed income over $3,000 a year. This is why I LOVE what I do. We make a difference every day in how people live their lives!
UMBRELLA POLICY FORECASTED SECURITY
A few years ago, I received a referral to assist a new client, a high net worth individual who initially dismissed the need for a personal umbrella policy. Despite his initial reluctance, I emphasized its critical importance and successfully convinced him to secure the coverage. Several months later, his son was involved in a serious accident while driving with friends, resulting in a severe injury to one of the passengers who required lengthy hospitalization. As liability fell on my client, the umbrella policy I had urged him to obtain came into play, covering expenses up to its limits. The client, now deeply grateful for his foresight in heeding my advice, recognized the invaluable protection the policy provided in a time of unexpected crisis.
ONE SMALL ADJUSTMENT SAVED BIG
During our initial review with a very large, new client, I recommended lowering their business income deductible from 72 to 24 hours, emphasizing the potential benefits. Little did we know, this decision would prove pivotal just a few months later! In October of that same year, an unexpected ice storm blanketed the region, forcing the business to close its doors temporarily. Thanks to the reduced deductible, they were able to access over $100,000 in additional coverage, ensuring financial stability during the closure. Over a decade later, this client remains a valued client at Lawley!
ANCHORED IN A STRONG RELATIONSHIP
Since 2001, I’ve had the privilege of insuring a loyal client who has consistently trusted me to safeguard his assets. Each year, he and his wife visited our office for policy reviews, always heeding my recommendations or transitioning to other providers for competitive rates. Tragedy struck last year when his beloved wife passed away suddenly, leaving him devastated. Despite never having accidents or violations before, he was involved in several incidents, leading to non-renewal by his insurer. Determined to support him during this difficult time, I explored every avenue to find competitive rates, even recommending other markets outside my own offerings. Despite facing premiums nearing $20,000 per year, he chose the continuity and care provided throughout two decades over a less expensive competitor. We secured a policy that met his needs, and I made a commitment to continuously review and optimize his coverage to ensure it remains competitive without compromising protection. His decision to remain with us is a testament to the enduring trust and partnership we’ve built together.
